Patients call the clinic with a multitude of complaints each day. Which of these symptoms warrant immediate evaluation and which complaints can be addressed on a non-urgent basis? What questions should be posed to the patient to glean the most accurate information possible? This program addresses telephone triage strategies in the urology clinic.
Contact hours available until 11/3/2016.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Faculty, Planners and Authors Conflict of Interest Disclosure: Planning Committee Disclosures:
Gina M. Powley, MSN, ANP-BC Consultant: Ferring Pharmaceuticals, Astellas/Medivation
Mary Ann Wasner, BSN, RN, CURN Employee: Hollister, Manager Clinical Education US Continence and Critical Care
There are no other disclosures to declare.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: Society of Urologic Nurses and Associates is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
SUNA is a provider approved by the California Board of Registered Nursing, provider number, CEP 5556.
Objectives: • Define Telephone Triage. • Describe the benefits and risks of telephone triage. • List steps of telephone triage process.